What is the role of the Customer Center regarding state requirements?

The role of the Customer Center regarding state requirements primarily involves providing instructions and materials that support compliance with those requirements. This includes actionable guidance for individuals and businesses to ensure they understand and adhere to state laws and regulations related to taxation. By focusing on education and resources, the Customer Center helps taxpayers navigate the often complex landscape of state requirements effectively, thereby promoting compliant behavior.

While personal consultations can be a valuable resource, they are not the central function of the Customer Center. Similarly, managing state tax refunds or auditing tax preparers is not a direct responsibility of this center, which is more focused on compliance support rather than operational or enforcement activities.