Who is required to participate in the training course related to tax refund products?

The requirement for every employee or contractor who interacts with taxpayers to participate in the training course related to tax refund products is based on the critical need for comprehensive understanding among all staff who directly deal with customers. This understanding ensures that they are equipped with the necessary knowledge to guide taxpayers appropriately regarding their options, responsibilities, and the features of tax refund products.

This training enhances the ability of employees and contractors to comply with applicable regulations, thereby safeguarding the organization against potential compliance failures. Such inclusive participation also helps in providing consistent and accurate information to taxpayers, which is vital in maintaining trust and transparency. Involving only specific groups, like full-time employees, supervisors, or those solely tasked with compliance monitoring, would create gaps in knowledge among frontline staff, potentially leading to misinformation and non-compliance issues.